Privacy policy

PRIVACY POLICY – CASA LUMA

Last updated: 22-2-2026

Contact: support@mycasaluma.store

Casa Luma (‘’we, us, our’’) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website.

1) Personal information we collect

When you visit or use our website, we may collect the following types of personal information:

Information you provide to us:

Name
Billing and shipping address
E-mail address
Phone number (if provided)
Payment details (processed securely by third-party payment providers)

Automatically collected information:

IP address
Device and browser information
Pages visited and interactions with our site
Cookies and similar tracking technologies

2) How we use your information

We use your personal information to:

Process and fulfill orders
Arrange shipping and delivery
Communicate with you about your order or inquiries
Provide customer support
Prevent fraud and unauthorized transactions
Improve our website and services
Send marketing communications (where permitted by law or with your consent)

3) Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

Performance of a contract (e.g. processing your order)
Legal obligations (e.g. accounting and tax requirements)
Legitimate interests (e.g. fraud prevention, site improvement)
Consent (e.g. marketing communications, cookies where required)

4) Sharing your information

We may share your personal information with trusted third parties only where necessary, including:

Shopify (our e-commerce platform)
Payment providers (credit card processors, Apple Pay, Google Pay)
Shipping carriers and logistics partners
Third-party suppliers and fulfillment partners involved in processing and delivering your order
Marketing and analytics partners (such as advertising platforms)

These parties are only given access to the information necessary to perform their services.

5) International data transfers

Your personal data may be transferred to and processed outside your country of residence, including countries outside the EEA. Where required, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

6) Cookies & Tracking technologies

We use cookies and similar technologies to:

Enable website functionality
Analyze site performance
Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7) Marketing communications

We may send you marketing communications by e-mail if:

You have given consent; or
You have made a purchase and marketing is permitted under applicable law.

You can unsubscribe at any time by using the link in our e-mails or by contacting us at support@mycasaluma.store

8) Data retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting obligations

9) Your rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time To exercise your rights, please contact us at support@mycasaluma.store

10) Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12) Contact

For any questions about this Privacy Policy or how we handle your personal data, please contact us at: support@mycasaluma.store